Privacy Policy

1. Who we are

This website is operated by HANOODESIGN CREATIVE LTD, a private limited company registered in England and Wales. Company number: 17341047. Registered office: 28 Campion Close, Rush Green, Romford, RM7 0WX, United Kingdom.

For privacy-related enquiries, please contact us by email at: [email protected].

2. What personal data we may collect

We may collect and process the following types of personal data:

• Contact and enquiry data: Name, email address, phone number and company or organisation name — submitted voluntarily when you use our contact form or send an email enquiry.
• Design enquiry information: Project type, design needs, intended use, brand status, preferred style, formats required, deadline, budget and any other project information submitted voluntarily as part of a design enquiry.
• Brand and creative project details: Any brand assets, creative briefs, reference images or project-related files submitted in connection with a design enquiry.
• Communication data: Email correspondence and responses related to a design enquiry or project discussion.
• Website usage data: If analytics tools are in use, anonymised data about how visitors use the website — such as pages visited, time on site and device type — may be collected via cookies. See the Cookie Policy for further details.

3. Lawful basis for processing

We process personal data on the following lawful bases under UK GDPR:

• Legitimate interests: To respond to design enquiries, manage design project discussions and maintain business communications.
• Consent: Where you have given explicit consent through the contact form consent checkbox, we will use your information to respond to your design enquiry.
• Contractual necessity: Where a design project arrangement is agreed, data may be processed to the extent necessary to fulfil the agreed project scope.

4. How we use your data

Personal data submitted through this website or by email may be used to:

• Respond to design enquiries and discuss project requirements
• Maintain communication about design project scope, progress and delivery
• Keep records of design briefs, project files and correspondence relevant to a project
• Improve the website and design enquiry process

We will not use your personal data for unsolicited marketing, sell it to third parties, or share it with any party that is not directly involved in the provision of the services you have enquired about.

5. Data retention

Personal data submitted through contact forms or email will be retained for as long as is reasonably necessary to respond to your enquiry, maintain the project record and comply with applicable legal obligations.

Design project files, creative briefs and related correspondence will be retained in accordance with the agreed project scope and applicable legal requirements. If you wish to request deletion of your personal data, please contact us at the email address above.

6. Sharing your data

We do not sell, rent or share your personal data with third parties for marketing purposes. Data may be shared with third-party service providers only where strictly necessary — for example, email hosting providers or form submission services used to process contact form submissions. Any such providers are required to handle data in accordance with UK GDPR.

7. Creative and project files

Any design project files, brand assets, creative briefs or reference materials submitted as part of a design enquiry or project are handled in accordance with the agreed project scope and privacy arrangements. Please do not submit confidential or sensitive information unless you are comfortable doing so in connection with a design enquiry.

8. Cookies

This website may use cookies. Please refer to the Cookie Policy for full details of how cookies are used on this website and how to manage your cookie preferences.

9. Your rights under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete data.
• Right to erasure: To request deletion of your personal data, subject to lawful obligations.
• Right to restrict processing: To request that we restrict how we use your data.
• Right to data portability: To request a copy of your data in a machine-readable format where applicable.
• Right to object: To object to processing based on legitimate interests.
• Rights related to automated decision-making: We do not carry out automated decision-making or profiling.

To exercise any of these rights, please contact us by email at: [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data has been handled unlawfully. The ICO can be reached at ico.org.uk.

10. Security

We take reasonable steps to protect personal data submitted through this website and by email. However, no transmission of data over the internet can be guaranteed as completely secure. Please exercise caution when submitting sensitive information.

11. Changes to this policy

This Privacy Policy may be updated from time to time. Any updates will be published on this page with a revised date. Continued use of the website after any changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions or requests, please contact us at: [email protected].